Our Policies

Ordering Retail & Wholesale


📦 Shipping & Refund Policy

At Instinks, every product is handmade with care in small batches using natural ingredients and plastic-free packaging. We take pride in getting your order to you safely and promptly.

📮 Shipping Timeframes

Orders are typically dispatched within 2–4 business days.

Once your order is packed, you’ll receive tracking information via email.

All orders are shipped via Australia Post.

Please allow extra time during holidays, extreme weather, or high-volume periods, we are a small family business and everything is handmade on site in our workshop in Jindabyne by us. 


If you need your order urgently, please contact us before checking out — we’ll do our best to help.

🔁 Refunds & Returns

Due to the nature of our personal care products, we are unable to accept returns for:

Change of mind
Incorrect selections or duplicate orders
Opened or used products

This policy ensures the safety and integrity of our products and helps protect our small business from misuse. 

🛠 If There’s an Issue

If something isn't right with your order, we genuinely want to know. Please contact us within 5 days of receiving your parcel with:

Your order number
A description of the issue
A clear photo, if applicable

We’ll always do our best to make things right in the case of:

Faulty or damaged items
Incorrect items sent
Any genuine concerns about product quality

While our policy is strict to protect against returns abuse, we handle each issue with care and fairness. If there’s a real problem, we’ll take care of it — our most loyal customers started this way.

🧾 Wholesale Orders

Please ensure you apply your wholesale code at checkout. Orders placed without the correct code will be processed at full retail price. A credit can be issued if you have made this error. 

If you're unsure, reach out before finalising your order — we’re happy to help.

📩 Ordering Support

We accept orders through our website only. To maintain accuracy and ensure prompt service, we do not process orders via phone, email, or social media.

If you have questions before ordering, just ask — we’re a small family team that truly cares.